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Effective Date: January 2025
At AJL International, exceptional transportation experiences are built on clear understanding and mutual respect. These terms represent more than legal requirements—they’re the foundation of how we’ve been creating memorable journeys since 1995. By choosing our services, you’re joining a legacy of excellence that spans generations and continents.
At AJL International, luxury transportation means more than just getting from one point to point another. With over 90 meticulously maintained vehicles and partnerships spanning 500+ cities globally, we deliver consistency, reliability, and sophistication wherever your journey takes you. Our commitment extends from the moment you book until you reach your final destination—and beyond.
Our comprehensive transportation solutions include:
Vehicle availability and service options may vary by location and demand.
Cancellation Grace Periods:
Modification Policy: Need to adjust your booking? Contact us by phone or email. We’ll accommodate changes whenever possible, though modifications may affect pricing based on availability and timing.
Weather and Circumstances: Mother Nature and unforeseen events sometimes intervene. When circumstances beyond anyone’s control affect service, we’ll work diligently to provide alternatives or appropriate refunds.
We need your help to deliver the exceptional service you expect. Please provide precise pickup information, contact details, and timing requirements to ensure seamless coordination. Our vehicles are extensions of your professional and personal image, so we expect courteous behavior toward our team and fellow passengers. While we maintain secure, clean vehicles, you remain responsible for your personal items, luggage, and valuables throughout your journey.
Vehicle Maintenance: Our fleet undergoes rigorous maintenance and cleanliness standards to ensure your safety, comfort, and confidence.
Passenger Expectations:
Service Termination: Violations of these standards may result in immediate service termination without refund.
Transportation is a real-world business with real-world challenges. While we strive for perfection, AJL International cannot be held responsible for delays or complications caused by traffic conditions, weather events, road closures, or mechanical issues beyond our control. Our financial responsibility is limited to the amount you paid for your specific service—we cannot assume liability for indirect consequences like missed appointments or incidental expenses resulting from transportation delays. By using our services, you agree to protect AJL International, our team, and our partners from claims arising from your booking and transportation experience.
Natural disasters, pandemic restrictions, government actions, labor strikes, and other extraordinary circumstances may occasionally disrupt service. When this happens, we’ll provide alternative arrangements when possible or appropriate refunds when service cannot be delivered. In the rare event of mechanical problems, we immediately dispatch a replacement vehicle. If timely replacement isn’t possible, we’ll assist with alternative transportation or provide a full refund.
Personal luggage is welcome within reasonable limits, though oversized items, excessive baggage, or special cargo may require additional arrangements or fees. Passengers under 18 must travel with a parent or guardian, or have written parental authorization. Special arrangements and supervision fees apply for unaccompanied minors under 16.
Our website, mobile applications, marketing materials, logos, and proprietary content belong exclusively to AJL International. Unauthorized use, copying, or distribution of our materials is prohibited and legally actionable.
Either party may end our service relationship with appropriate notice. AJL International reserves the right to discontinue service for clients who violate these terms, demonstrate inappropriate behavior, or fail to meet payment obligations.
Your personal information receives our highest protection. We collect and use data solely to deliver exceptional service, process payments, and enhance your experience. Our comprehensive Privacy Policy details our data practices and your rights.
These terms may be updated to reflect service improvements or legal requirements. Significant changes will be communicated directly to active clients, and continued service use indicates acceptance of updated terms.
Questions about these terms or our services? We’re here to help:
Phone: (800) 546-6508
Email: info@ajlinternational.com
Available: 24 hours, 7 days a week
Your agreement to these terms begins the moment you book AJL International services. Thank you for choosing us for your transportation needs—we’re honored to be part of your journey.
