Effective Date: January 2025
Privacy isn’t just about compliance—it’s about trust. At AJL International, we’ve spent decades building relationships with clients who depend on our discretion, professionalism, and integrity. This policy explains how we handle your personal information with the same care and attention we bring to every journey.
We collect information for three main purposes: delivering your transportation service (contact details, travel specifics, payment information), optimizing your digital experience (website usage data, device information), and continuously improving our services (feedback, preferences, usage patterns). All information is collected and stored with appropriate security measures and used only for legitimate business purposes.
Every piece of information serves a specific purpose in creating your exceptional transportation experience. Your contact details coordinate with our dispatch system, while flight information connects to real-time tracking systems that monitor delays and gate changes. Preference data helps us suggest the perfect vehicle for each occasion, and billing information enables flexible payment arrangements for corporate accounts. We also use aggregated data to improve our transportation services, analyze patterns to optimize routes and timing, and maintain accurate records for regulatory compliance. This operational approach ensures that data collection directly translates into better service delivery.
Your privacy matters, so we’re selective about sharing:
We never sell your personal information to third parties for marketing purposes.
Protecting your data requires multiple approaches. We employ encrypted data transmission and storage systems, conduct regular security audits and system updates, maintain restricted access controls for our team, and secure our physical facilities with appropriate safeguards. Our payment processing meets industry standards, and we continuously monitor our systems for potential threats. Staff members receive ongoing privacy training and operate under strict confidentiality agreements. When information is no longer needed, we dispose of it securely using methods appropriate for the sensitivity level and format of the data.
You have several important rights regarding your personal information:
To exercise these rights, contact us using the information provided at the end of this policy.
Our website and mobile applications use various technologies to enhance your experience. Cookies remember your preferences and maintain secure sessions, while analytics tools help us understand how you interact with our digital platforms. Location services in our mobile app help chauffeurs find you efficiently and provide real-time vehicle tracking. You can manage many of these settings through your browser or device preferences, though some restrictions may limit certain features or functionality.
Operating in over 500 cities means navigating diverse privacy regulations worldwide. We maintain standards that meet or exceed requirements in all jurisdictions where we operate, ensuring appropriate protections regardless of where your information is processed. Regional privacy laws may provide additional rights or protections, and we respect these variations by applying the highest applicable standards. Cross-border data transfers are conducted with appropriate safeguards and legal protections in place.
We keep information only as long as it serves legitimate business purposes, meets legal requirements, or provides ongoing value to your service experience. Billing records may be retained for tax and regulatory purposes, while preference data helps us deliver personalized service on future bookings. When information is no longer needed, we dispose of it securely through methods appropriate for the data type and sensitivity level.
Our services are designed for adults and business travelers. We don’t intentionally collect information from children under 13, and any such information received inadvertently is promptly deleted upon discovery. Our website may link to partner sites or services that have their own privacy practices—we’re not responsible for external privacy policies, though we choose partners who maintain similar standards of data protection.
Privacy practices evolve with technology, regulations, and business needs. Significant changes will be communicated directly to active clients, with updates posted on our website for general reference. For questions about this policy, concerns about your privacy, or to exercise your rights, contact us directly.
AJL International
5021 Statesman Dr., Irving, TX 75063
Phone: (800) 546-6508
Email: info@ajlinternational.com
Available: 24/7, every day of the year
Your confidence in our privacy practices enables us to deliver the personalized, exceptional service that defines the AJL International experience. Thank you for that trust.
